• FAQ •
Contact us if your question isn’t listed.
Contact us if your question isn’t listed.
Order Questions
$250 before discounts and shipping.
We accept Visa, Mastercard, and American Express. We prefer payments be made by Credit Card or wire transfer. For billing or invoice questions please email Rebecca@eeboo.com.
For credit card customers: When you place your order, the charge is pre-authorized on your credit card, but the charge will only be finalized when your order ships.
For net 30 customers: your card is not automatically charged after 30 days, please contact us at Rebecca@eeboo.com with approval to charge your credit card.
Yes, when you check out you are able to select the name of your sales rep.
Orders are processed immediately. Please verify that your cart, shipping address, and other order details are correct before checking out.
We cannot guarantee orders can be changed if they have already been processed.
If necessary, to change your order, email us at wholesaleorders@eeboo.com as soon as possible or call us at 212-222-0823. Orders are often processed within one business day of receipt. Make sure you have your order number ready.
Returns and exchanges are not accepted. 20% restocking fee automatically charged for canceled P.O.’s & unauthorized returns.
Orders placed on our web platform are transferred to our backend ordering system where will we apply any discount to the order. You will be emailed a final invoice reflecting any discounts as well as tracking information once your order ships.
To continue our sustainability message to protect
our environment, we will be going paperless by 2024! With the rising costs of supplies, and postage, as well as the growing accessibility to receive
information digitally, all statements and invoices will now only be emailed. To help with our initiatives, we are asking our retailers and our reps to let us know the best email to receive your account information.
Shipping Questions
Shipping is calculated as a percentage of your total invoice before any discounts are applied.
Orders are processed immediately. Most orders leave our warehouse within 3-5 business days. We ship from our warehouse which is near Boston, MA so shipping times vary based on location.
Order by 12/9/22 to receive your order before 12/24/22.
No, we can only send an order to one address. If you need to have items delivered to multiple addresses, they will need to be placed as separate orders.
No. If you are a retailer outside of the United States please find your distributor here: international distributors.
Most orders ship via UPS Ground. Large orders may potentially ship on a pallet via freight carrier. If you cannot accept pallet shipments, please note so when you order. If you would prefer to ship on your own carrier (UPS or FEDEX) please note your account number and carrier in the notes section at checkout.
Please reach out to us at wholesaleorders@eeboo.com with as much detail as possible. We will work to resolve the issue as soon as we can. If you are reporting damaged items, please have pictures of the damaged product as well as the damaged shipping carton attached to the email. Please report damages within 1 week of receiving shipment.
You can review all our terms and conditions and MAP policy for wholesalers here: